Privacy policy
Privacy Policy
This Privacy Policy describes how Cherished Grace, operated by Neni Fashion LLC ("Cherished Grace," "we," "us," or "our"), collects, uses, stores, and shares personal information when you visit, use, or make a purchase from cherishedgrace.shop.
Personal Information We Collect
Depending on how you interact with our website, we may collect information including:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order information
- Payment-related information
- IP address
- Browser and device information
- Website activity
- Customer service communications
- Marketing preferences
Payment information may be collected and processed by Shopify and authorized third-party payment providers.
We do not directly store complete payment card information unless expressly supported and securely handled by the relevant payment provider.
How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Accept and process payments
- Provide order confirmations and shipping updates
- Manage returns, refunds, and customer service requests
- Communicate with customers
- Prevent fraudulent or unauthorized activity
- Improve our products, services, and website
- Maintain website security
- Comply with legal and regulatory obligations
- Provide marketing communications when permitted
Shopify
Our online store is hosted through Shopify.
Shopify provides the ecommerce platform that enables us to offer products and services to customers.
Certain personal information may therefore be processed by Shopify in connection with operation of our store, checkout, payments, analytics, fraud prevention, and other ecommerce functionality.
Service Providers
We may share personal information with trusted service providers that help us operate our business, such as:
- Ecommerce platform providers
- Payment processors
- Shipping and fulfillment providers
- Analytics providers
- Customer service providers
- Email and marketing providers
- Fraud prevention and security providers
- Professional advisers where necessary
These providers may receive only the information reasonably necessary to perform their services.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Remember user preferences
- Maintain shopping cart functionality
- Understand website usage
- Improve website performance
- Provide analytics
- Support advertising and marketing activities
You may be able to control cookies through your browser settings or available website privacy controls.
Disabling certain cookies may affect website functionality.
Marketing Communications
If you subscribe to marketing communications, we may send you information about:
- New products
- Special offers
- Seasonal collections
- Promotions
- Store updates
You may unsubscribe from marketing emails at any time using the unsubscribe link contained in the email.
Data Retention
We retain personal information only for as long as reasonably necessary for purposes including:
- Completing transactions
- Maintaining business and tax records
- Handling disputes and chargebacks
- Complying with legal obligations
- Preventing fraud
- Enforcing agreements
Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Children's Privacy
Our website is not intended for children under the age at which parental consent is required under applicable law.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
Your Privacy Rights
Depending on where you live, you may have rights relating to your personal information, which may include rights to:
- Request access
- Request correction
- Request deletion
- Obtain information about certain disclosures
- Withdraw consent where applicable
- Opt out of certain marketing or data uses
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
California Privacy Notice
California residents may have additional rights under applicable California privacy laws.
Eligible California residents may request information regarding certain personal information collected, disclosed, used, or deleted by us.
We will process eligible requests in accordance with applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or business changes.
The latest version will be posted on this website.
Contact Information
For privacy questions or requests:
Neni Fashion LLC
DBA / Brand: Cherished Grace
6072 Cecilia St
Bell Gardens, CA 90201
United States
Email: support@cherishedgrace.shop
Phone: +1 323-548-7326