Shipping policy
Shipping Policy
Thank you for shopping with Cherished Grace.
This Shipping Policy explains how orders placed through cherishedgrace.shop are processed and delivered.
Order Processing
Orders are generally processed within 1–3 business days after successful payment authorization.
Business days do not include weekends or U.S. federal holidays.
During high-volume periods, seasonal events, holidays, or promotional periods, processing may take slightly longer.
Estimated Delivery
After an order has been processed, estimated delivery is generally:
United States: approximately 5–10 business days
Delivery estimates are not guaranteed.
Actual transit times may vary depending on:
- Destination
- Carrier
- Weather
- Holiday volume
- Fulfillment location
- Transportation conditions
- Other circumstances outside our reasonable control
Shipping Confirmation
Once your order has shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.
Please allow time for tracking information to update after shipment.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
Please review your:
- Recipient name
- Street address
- Apartment or unit number
- City
- State
- ZIP code
- Telephone number
before completing checkout.
If you discover an address error, contact us immediately at:
We cannot guarantee that shipping details can be changed after fulfillment has begun.
Delayed Shipments
Occasional shipping delays may occur.
If your tracking information has not updated for an extended period or your shipment appears significantly delayed, contact us and we will assist in reviewing the shipment status.
Lost Packages
If tracking indicates that a shipment may have been lost in transit, contact us at:
We may work with the carrier or fulfillment provider to investigate the shipment.
Packages Marked Delivered
If tracking indicates delivery but you cannot locate your package, please:
- Check around the delivery location
- Check with household members
- Check with neighbors where appropriate
- Check mailrooms, front desks, or parcel lockers
- Contact the delivery carrier
If you still cannot locate the shipment, contact us for further assistance.
Damaged Shipments
If your product arrives damaged, please contact us promptly.
Include:
- Order number
- Description of the damage
- Clear photographs of the item
- Photographs of the packaging when relevant
We will review the issue and provide an appropriate resolution.
International Shipping
International shipping availability, where offered, will be displayed during checkout.
International customers may be responsible for customs duties, import taxes, or related government charges unless otherwise stated at checkout.
Contact Us
For shipping questions:
Cherished Grace
Neni Fashion LLC
6072 Cecilia St
Bell Gardens, CA 90201
United States
Email: support@cherishedgrace.shop
Phone: +1 323-548-7326